This English translation is provided for your convenience. The Dutch version is legally binding; in the event of any difference between the two, the Dutch text prevails.
Cobotwebshop, a trade name of Olmia Robotics B.V., values your privacy and handles personal data with care. In this privacy policy we explain which data we process when you use our web shop, contact us or place an order, for what purpose and on what legal basis we do so, and what rights you have. We process personal data in accordance with the General Data Protection Regulation (GDPR).
1. Controller
The controller for the processing of your personal data is Olmia Robotics B.V. (Chamber of Commerce number 67813003, VAT number NL857183503B01), with its registered office at Stephensonstraat 7, 4004 JA Tiel, the Netherlands. You can reach us at webshop@olmia-robotics.nl or by telephone on 0344 - 60 66 43.
2. Which data we process
Because we are a business web shop, this mainly concerns data of contact persons at companies. Among other things, we process:
- Account and order data: company name, name of the contact person, email address, telephone number, billing and delivery address and your order history.
- Communication data: the content of messages you send us by email, contact form or chat.
- Technical data: IP address, device and browser data and log files that are necessary to keep the web shop secure and working properly.
- Analytical data: information about your use of the website, which we process only after you have given your consent.
3. Purposes and legal bases
We process your data only for clearly defined purposes, and always on a valid legal basis under the GDPR:
- Performing the agreement: processing your order, delivery, installation and customer service. Legal basis: performance of the agreement.
- Invoicing and administration: preparing invoices and keeping our accounts. Legal basis: legal obligation and performance of the agreement.
- Contact and support: answering your questions by email, telephone or chat. Legal basis: performance of the agreement or our legitimate interest in good service.
- Security, improvement and fraud prevention of the web shop. Legal basis: our legitimate interest.
- Analytics and any marketing: measuring website use and showing relevant information. Legal basis: your consent.
4. Processors and sharing with third parties
We do not sell your data. To provide our services, we engage service providers who process data on our behalf as processors, on the basis of a data processing agreement. These include:
- Shopify International Ltd., which provides the platform, hosting and order processing of our web shop.
- Our bookkeeping and invoicing service [processor], for administration and invoices.
- Carriers and installation partners, for delivering and installing your order.
If data is processed outside the European Economic Area, we ensure appropriate safeguards, such as the standard contractual clauses of the European Commission. In addition, we may share data when we are legally obliged to do so.
5. Retention periods
We do not keep your data for longer than is necessary for the purposes stated above or than is required by law.
- We keep invoices and the related records for seven years, pursuant to the statutory tax retention obligation.
- We keep account data for as long as your account exists; after it is closed, we delete or anonymise it, except for data that we are legally required to keep.
- We keep contact and chat messages no longer than necessary, with an indicative period of 24 months.
6. Cookies
Our web shop uses cookies and similar technologies. We always place functional and strictly necessary cookies, because the web shop does not work properly without them. We place analytical and marketing cookies only after you have given your consent via the cookie banner. Your preferences are managed via Shopify Customer Privacy; you can change or withdraw your choice at any time.
7. Your rights
Under the GDPR you have the following rights with regard to your personal data:
- Right of access to the data we process about you.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (right to be forgotten) of your data.
- Right to restriction of processing.
- Right to object to processing based on legitimate interest.
- Right to data portability of the data you have provided to us yourself.
If you have given consent, you can withdraw it at any time; this does not affect earlier processing. You can submit a request via webshop@olmia-robotics.nl. If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
8. Security
We take appropriate technical and organisational measures to protect your data against loss and unauthorised access. Examples include encryption of data traffic (TLS), need-based access control, and agreements with our processors on security. We evaluate our measures regularly and adjust them where necessary.
9. Contact
Do you have questions about this privacy policy or about the processing of your personal data? Please contact us at webshop@olmia-robotics.nl or by telephone on 0344 - 60 66 43. We may amend this privacy policy from time to time; you will always find the most recent version on our website.
Version 1.0, adopted on 31 August 2026 by Jan Willem Addink
